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Terms and Conditions

General Terms and Conditions Article 1: Identity of the entrepreneur:

Entrepreneur's name: Els Spruyt

Operating under the name LSK since 16-02-21

Business address: Luc Van Lindenlaan 22, 2845 Niel.

Phone number: +32473740617

Availability: Monday to Friday from 9:00 am to 9:00 pm.

Email address:

VAT number BE 0807.706.825.

Article 2: Right of Withdrawal: the customer has 14 days to cancel the purchase. If the products have not been shipped yet, LSK undertakes to refund the customer free of charge. If the products have already been shipped to the customer, the following paragraph applies:

The customer informs via email that they are canceling the purchase. LSK provides the customer with a return label. The amount already paid will be refunded within 14 days after the date of return arrival, provided that the general conditions have not been violated. Cosmetic items (such as cream, makeup, lotion, gel, nail polish) must still be in sealed packaging for hygienic reasons. We cannot accept returns of opened packages.

We can only process returns when the order - if possible - is returned undamaged, in its original packaging, and in a sturdy shipping box. We reserve the right to refuse returns or charge for damage for products that are damaged or show signs of use.

During the withdrawal period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a store.

The consumer is only liable for any reduction in the value of the product resulting from handling the product beyond what is necessary as stated in the previous paragraph.

The consumer is not liable for any reduction in the value of the product if the entrepreneur did not provide him with all the legally required information about the right of withdrawal before or at the conclusion of the contract.

When returning your entire order, we also request that you return any promotional items (sample creams) received with the purchase. If not, we will deduct the purchase amount of the gift from the returned amount.

The entrepreneur may ask the consumer for the reason for withdrawal, but cannot obligate them to provide their reason(s).

Article 3 - Exercise of the right of withdrawal by the consumer and its costs

If the consumer exercises their right of withdrawal, they shall notify the entrepreneur of this within the cooling-off period by means of the withdrawal form or by any other unequivocal manner.

As soon as possible, but within 14 days from the day following the notification, the consumer returns the product or hands it over to the entrepreneur or their representative. This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period in any case if they return the product before the cooling-off period has expired.

The consumer returns the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer provides the necessary information for return so that LSK can organize the return at the expense of LSK.

If the consumer withdraws after having explicitly requested that the provision of the service or the supply of gas, water, or electricity not ready for sale be made in a limited volume or quantity starts during the cooling-off period, the consumer owes the entrepreneur an amount proportional to that part of the obligation that the entrepreneur has fulfilled at the time of withdrawal, compared to the full fulfillment of the obligation.

For exchanges of items, return costs are provided by LSK only once.

Article 4: The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products offered, services, and/or digital content. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Article 5: The agreement

The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this purpose.

Within the legal framework, the entrepreneur can – within the law – inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, or to attach special conditions to the execution.

Article 6 - Obligations of the entrepreneur in case of withdrawal

If the entrepreneur makes it possible for the consumer to report withdrawal electronically, he will send a confirmation of receipt immediately after receiving this notification.

Unless the entrepreneur offers to collect the product himself, he may wait to refund until he has received the product or until the consumer demonstrates that he has returned the product, whichever occurs first.

The entrepreneur uses bank transfer or the same means of payment as used for the original transaction for the reimbursement. The refund is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to refund the additional costs for the more expensive method.

Article 7 - The price

During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. These fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

a. these are the result of legal regulations or provisions; or b. the consumer has the authority to terminate the agreement on the day the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

Article 8 - Delivery and Execution

The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.

The place of delivery is the address provided by the consumer to the entrepreneur. Delivery is only possible within the Benelux.

The entrepreneur will execute accepted orders promptly, but no later than within 30 days, unless another delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fully or partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement at no cost.

LSK aims to deliver products to the consumer within 5-7 working days. When shipping with Homerr, the delivery time is 7-14 working days. Due to limited stock, the delivery time for some products may be longer. (see 3). The consumer will be informed of the extended delivery time and may cancel the order of one or more products free of charge.

After termination in accordance with the preceding paragraph, the entrepreneur will refund the amount paid by the consumer without delay.

The risk of damage and/or loss of products lies with the entrepreneur until delivery to the consumer or a representative designated and made known to the entrepreneur, unless expressly agreed otherwise.

If the consumer wishes to change the nature of shipping after placing the order, this will be done in consultation with LSK and any additional costs will be charged before shipment.

Article 9 - Payment

Unless otherwise agreed in the contract or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or if there is no cooling-off period, within 14 days after the conclusion of the agreement. In the case of a service contract, this period begins on the day after the consumer receives confirmation of the agreement. Products paid by bank transfer will only be shipped after receipt of payment.

In the sale of products to consumers, the consumer may never be obligated to pay more than 50% in advance in general terms and conditions. When advance payment is agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.

The consumer is obligated to immediately report any inaccuracies in provided or stated payment details to the entrepreneur.

If the consumer fails to fulfill their payment obligation(s) in a timely manner, they will owe the statutory interest on the amount still owed after being reminded by the entrepreneur of the late payment and after the entrepreneur has given the consumer a period of 14 days to still fulfill their payment obligations, after which the payment is not made within this 14-day period, the entrepreneur is entitled to charge the consumer the extrajudicial collection costs incurred by him. The entrepreneur can deviate from the mentioned amounts and percentages to the benefit of the consumer.

Article 10 - Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

The consumer must give the entrepreneur at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is eligible for dispute resolution.

Article 11 - Disputes

Only Belgian law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

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